How to Safety Factory Default Nokia Asha 310 & 311 Format & Master Reset?

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• i just want to know that wheather the phone memory(not SD card memory) of asha 311 after hard reset can b recover by available recovery softwares in market or not. actually i want to sale my nokia asha 311 n i have pix in phone memory n i have remove them bt lil cofusion still that is y i want to confirm only so that i can sale it ezly. Thankyou.

  • Hi, doing master reset or master format will remove all data at internal memory as well. However, for safety reasons, please recheck again all document or files inside your internal memory after finish doing hard reset with file manager. Basically all storage device could be recovery with special treatment if we already remove or delete that files. However, as far as we know to recovery deleted files at your Nokia Asha 311 internal storage is not easy because we had never get applications to recovery deleted files inside internal memory at this phone (base on our experience).

• hii my asha 311's touch sometimes doesn't responce...what can i do plz reply

  • Hi, you need to try doing hard reset, because sometime the unresponsive touch screen happen because applications. By doing hard reset or reformat, your applications and operating system setting will restore back to factory default.

• the touch screen of my nokia asha 310 is not working.this happened when i tried downloading the watsapp app.pls i need solution

  • Hi, there are two possibilities about your Nokia Asha 310 touch screen, one is software trouble, this should fix after doing hard reset or reformat like steps above. The other possibilities is hardware problem, the touch screen will not work although we already done the hard reset. This should fix at Nokia service center.

• Hi sir My sister always attach her Nokia asha 311 to use Internet via PC suit now its suddenly start charging not give the any opinions to select PC suit/mass storage as well and she forgot restore setting password what to do give your answer plzzz I tried default password 12345 and checks the USB setting as well

  • Hi, unfortunately if you are forgot the default password for Nokia Asha 311, and you have try to use default security code 12345, then you need to bring your Nokia Asha 311 to Nokia service center for open the security protections.

• Thanks. That was very easy trick and it worked. Thanks a lot again...

• Hi,i am using nokia asha 311,i my phone the mobile data is switched on,bt the internet should not be connected,i also tried soft reset,plz hlp me...

  • Hi, first you have to make sure your GSM simcard already have Internet data service subscription and you use the right APN setting (refer to your GSM provider). If you still can not connect to Internet, then you need to consider doing hard reset or master format using steps above.

• Sir,i have change my security code and forgot it.can you help to recover that.i cannot acces internet many other applications i really need to restore my asha 311 phone

  • Hi, unfortunately you have to bring your Nokia Asha 310 to Nokia service center for unlock forgotten security code.

• I have forgotten my security code for Nokia Asha 311,can you please help how to open it

  • Hi, please try to use default security code 12345. If you can not unlock it, then you have to bring your Nokia Asha 311 to nearest Nokia authorize service center to unlock it.

• what if i wanna reformat my phone with the use of computer? actually I Hard reset my phone, and its not working anymore~! -__-

  • Hi, sorry we do not have idea how to reset Nokia Asha 310 using computer, maybe someone else can give the idea if that steps are available to do.

• code format securite

  • Hi, if you forgot the security code for Nokia Asha 310 or 311, then you can try 12345. If still can not work, the last options that you can do is ask Nokia service center to unlock forgotten security code.