We are talking about how to fix problem for SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605). This is an Android smartphone from Sony Xperia with 3.5 inches LCD screen and have Jelly Bean Android version operating system.
What is the differences between SONY XPERIA E (C1504/C1505) VS SONY XPERIA E DUAL (C1604/C1605) ?
Basically both smartphone have almost identical specifications. The main different of SONY XPERIA E (C1504/C1505) if comparing with XPERIA E DUAL (C1604/C1605) is in the sim card slot. At SONY XPERIA E (C1504/C1505) we can only put one simcard number or GSM, while in SONY XPERIA E DUAL (C1604/C1605) there are 2 slots for GSM card so we can have two number standby together.
What is Advantage of SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) Specifications:
GSM 3G HSDPA for XPERIA E / Dual GSM 3G for XPERIA E DUAL
LCD 3.5 inches with Scratch-resistant glass
Internal memory 4 GB (2 GB user available)
RAM 512 MB
External memory microSD, up to 32 GB
Main Camera 3.15 MP, 2048×1536 pixels
Processor 1 GHz Cortex-A5
GPU Adreno 200
Operating system Android Jelly Bean 4.1
Battery Li-Ion 1530 mAh
How to Solve Problem and Recovery if SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) get hang or not responding or malfunctions or stuck or freezing or bricked ?
SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) is Android which have 1 Ghz processor and 512 RAM to run applications. We can run default applications or we can also add more by download it from Google Play Store. Sometime the applications is not compatible with SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605), this situations can make our smartphone become problem such as hang or stuck or frozen or bricked or not responsive. We have to try doing soft reset or reboot SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) while get this problem, if the problem still happen then we need to do master format with hard reset.
How to Soft Reset or Reboot or Restart SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) ?
Press the POWER BUTTON KEY for several seconds, we will see the menu to restart or turn off. Choose restart/reboot than the SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) will do the soft reset or restart. This is safe to do because all data or installed applications will not removed.
#Option 1, Hard Reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) with Software Menu :
- Make sure the battery is charge properly
- Turn on SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) smartphone
- Don’t forget to backup all important data
- Go to menu:Setting > Backup & reset > Factory Data Reset> Reset Phone
- ChooseErase everythingto continue and confirm you ready to do the format SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605)
- The SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) will continue the step until ready to use in clean factory default.
#Option 2, Hard Reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) with Flashtool applications:
- Flashtool in the applications from Sony can be download from Sony website.
- Flashtool software need to installed in you computer and ready with USB data cable
- Make sure SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) battery is charge properly or full charge
- Power off SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605)
- Boot SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) to flashmode with using:Volume Down Buttonandconnect to USB cable at No.1 above
- Follow the menu at you computer display, it is easy to understand the steps.
#Option 3, Hard Reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) with Hardware Key Button:
- Make sure the battery fully charge
- Do not forget to backup all important data
- Turn off the SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605)
- Press and Hold together:Power Button + Volume UpButton for several seconds
- Follow the menu at LCD screen to continue the hard reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605)
#Option 4, Hard Reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) with PC Companion Software from Computer
- Please Make Sure the Battery not Empty
- PC Companionis default applications for Sony Smartphone which can be download from Sony Website
- After install at our computer, openPC CompanionApplications
- Before connect to phone, please choosePhone Updateand follow several step atPC Companion
- At some menu,PC Companionwill tell us how to connect the phone withPC Companionusing USB cable and press theVolume Downbutton
- Finish thePC Companionstep and until it doing Factory Reset to SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) to factory default Android operating system.
Be careful before perform master reset SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) with the step that already explain above, because all installed applications and any important data will be wipe and removed from this smartphone. You need to do full backup of your important data before doing the master reset step.
How to Restore and Reinstall Clean Android Operating system at SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) ?
The default operating system of SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) already saved at internal ROM. If we have problem and need to reinstall the clean factory default SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) Android operating system, than the step is doing the master format or hard reset step, so the SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) will automatically reinstall the clean Android operating system.
How to Unlock or Fix or Solutions for SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) forgot password code or security lock screen pattern or pin?
SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) use Android security protection option to make it more secure. We can give password or screen pattern for lock security. Sometime we can forget about the security password pin code or screen lock pattern. We can try to unlock by try to find Forget Password/Pattern button, then the SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) will ask for Google account which installed in it. If we can not access Google account, than we need to do hard reset to factory default with master format.
How to Improve Performance SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) to make run more faster?
There are a lot of applications that we can try and download from SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) at Google Play Store. But if we installed and run many multitasking applications sometime will make the smartphone become slowly or act not responsive. Ini this case we need to try removed unused applications or if the problem still make SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) run slowly, then you need to do master format to factory default to make the smartphone become faster again.
Is That Any Secret Code for Doing Format SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605)?
There is no secret hidden code for SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) to make it back to factory default. Do the options above to hard reset it.
Please becareful while doing the master format with hard reset, because all important data and installed applications will be removed from SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605). We always suggest user to backup as much as you can before performing hard reset this smartphone.
How To Make SONY XPERIA E (C1504/C1505) or XPERIA E DUAL (C1604/C1605) Battery Work More Stronger (Not Fast To Drain) ?
The battery of SONY XPERIA E is limited to less then 2000 mAh, the exact is 1530 mAh. We have to know that battery will drop or end of life after use about 2 or 3 years. Therefore we have to replace with new original battery. Please only use correct original battery, because there are also some 3th party battery that have more cheaper price, but the performance and safety are not as good as original battery. You can ask Sony authorized service center for buy proper original battery. If the battery of SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) still work correctly, but we want to make it work more longer, please do some adjustment like make LCD screen brightness as low as possible and do not set auto brightness. Please also disable all not use connections like GPS or Bluetooth or Wifi.
How to Remove GOOGLE Account from SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) ?
Sometime we want to change or remove Google Account at SONY XPERIA E. Please note we suggest to reset or restore operating system of SONY XPERIA E to factory default for remove all data and also Google account. If this phone still can work properly, then please do hard reset using menu Setting like steps at #option 1 above.
thank you
THANK YOU !!!! :* I LOVE YOU ! :3
Hey I am struggling with my sony experia c1505, I cant figuire out how to get it to use and store stuff on the sd card. I put the sd card in when I brought- it showed me pictures that were already stored on the sd card but it won’t store new ones and theres no option for transferring stuff to the sd.catd! Please help me, my phone os constantly freezing and very slow because its got too much on it
Hi, by default the SDCard will be save for your transferred data and store picture from camera. But as far as we know, if your phone always frozen and slow, maybe something happen with the system. You may need to consider doing hard reset first to clean all trouble applications and hopefully with fresh installation of operating system, the phone will act normal again.
So u cant put a psaaword on sony xperia e ???
Hi, if screen lock protection is what you need, then you can try to give it from Setting menu > Security and follow the menu inside it. You can choose to give protection by password or screen lock pattern at Sony Xperia E
none of these worked for xperia e, no resets worked, no google mail options or even a way to go about it, my brother forgot the password and all of these are wrong..
Hi, please do it again carefully. If you forget the password at Sony Xperia E, you can find Forget Password / Pattern button after do several time wrong password continuously, because sometime that button is not appear in the first time. Press Forget Password button to bypass forget security password with Google account username and password. The last option if you can not access Google account is doing hard reset with hardware button key above.
I NEED HELP…
BCOZ MY MOBILE HAS LOCKED WITH SECUIRITY CODE…
AND I TRY TO OPEN MY PHONE WITH WRONG CODE..
BUT THERE HAS NO OPTION(FORGOT PASSWORD)
NOW WHAT SHALL I DO?
Hi, at normal situations with standard rom, after give several time wrong answer, the Forgot password button will appear while your Sony Xperia E freezing about 30 seconds. If you can not unlock or bypass forgot security code using this steps, then you have to do hard reset using PC Companion, please follow steps at #Option 4 above.
Hello,
None of the above helped my problem. My phone still hangs. I reset through setting>Backup & Reset.
It reset and again the problem occurs. What might be the problem. My phone hangs if its goes on sleep. I cannot on my phone. I had to remove the battery and again place it and then power on my phone.
Its too much irritating coz its happens frequently…
Help me
Hi, if you already finish doing hard reset with Backup & Reset setting but the problem still happen, maybe something wrong with data inside the memory card. Please try to format or also erase all data in the memory card or external card. The other option maybe after doing hard reset, the you put the same account usually Android will restore installed applications back to your Sony Xperia E, then some applications which make problem will installed again. Please try to do hard reset and do not put any account after finish format. Try to wait until the phone sleep to know weather the problem still happen or not.
Hey, none of these worked. I tried resetting the xperia e but when I press all the buttons, the power button makes the phone just start normally.
Hi, the above steps should work to hard reset your smartphone. If you still can access the setting menu normally, then doing hard reset with software menu is more easy to do. You can also try to do repair or format your Xperia E with PC Companion applications which can be download at Sony Mobile website.
Hey,
None of the above helped my problem. My
phone still hangs. I reset through
setting>Backup & Reset.
It reset and again the problem occurs. What
might be the problem. My phone hangs if its
goes on sleep. about 5 or 6 times it hangs per day what might be the problem????my friend having 256mb ram smartphone it doesn’t hangs but for me hanging hanging hanging even i soft reset or hard reset????? plz plz plz whas the problem???? gv me the solution 🙁
Hi, you said that you already try to do hard reset or master format, but the problem still happen. First we are suspect the problem comes become applications at your Sony Xperia E. After finish doing hard reset, please try to not install any applications or also do not connect it to internet. Because usually if you have backup at Google account, then after finish format and re-input the Google account username and password will make some applications back automatically to our Sony Xperia E. So, try to let it on without connection for one day to see weather the problem still happen or not.
Hola intento hacer el Hard Reset SONY XPERIA E manteniendo el boton de encendido y volumen hacia arriba como indica en el anuncio y no me da resultado me aparece modo seguro
de que otra manera lo puedo hacer
Gracias
Hi, sorry I reply with English. Please try to check again the Option number 4 for doing hard reset or master format SONY XPERIA E (C1504/C1505) and XPERIA E DUAL (C1604/C1605) using computer applications PC COMPANION which need to be download first and install in our computer. After that prepare the USB cable data to connecet Sony Xperia E with that computer and follow the process for doing hard reset or master format.
hi do you know how to root this kind of phone i have this phone and i want to root this bec. there are more apps that can not run on this phone because there is no supersu :/ please help me to root
Hi, doing root is not recommended to do if you do not have any experience doing that before in other smartphone, because some wrong step will make your Sony Xperia E will bricks and can not use anymore. Sony Xperia E have single core processor with 512MB ram, this is good enough to run standard applications and some light apps from Google Play Store.
por favor quiero hacer el hard RESET de sony xperia E ya que olvide el codigo patron y esta bloqueada la pantalla he tratado de hacerlo desde UPDATE SERVICE pero este modelo no esta en la lista dispongo de windows 8
gracias por su ayuda
am facing different problem its the network issue .
my c1504 cannot reach to the network it shows no sim card inserted..
suddenly it catches the signal and it goes..
can you please help me regarding this
Hi, first you need to make sure the SIM Card still working properly. For some reasons maybe your Sony Xperia E having problems either from operating system or from the hardware. To make sure which problem it is, then you can try doing hard reset and see weather the problem still happen or not.
i have 1 more problem, my sony xperia e dual (C1605) is locked because i have incorrectly drawn pattern 20 times. And now i need to unlock it with security question or google account that i even dont know what is the answer.
i have tried a lot of way, like use pc companion, but the pc companion wont or maybe cant connect with my xperia.
and the other ways like press the up/down volume + power button to start the handphone. but nothing happen, just the same like normally (but i see blue and green light in a second when phone is starting)
Please help me unlock my handphone!!!!
Hi, usually your Google account has insert at our Sony Xperia E when the first time we setup new smartphone. This is the same username and password with our Gmail account that we received everyday at this smartphone. When you can not doing hard reset with hardware button, the recommended alternative to format is using PC Companion. First we need to make sure our computer can communicate or have the Sony Xperia E driver. At Microsoft Windows 7, first we need to connect our computer with Internet, after that please reconnect Sony Xperia E using USB data cable, then the Microsoft Windows will try to find and install the driver from Internet by itself. If you still can not do it, we recommended to change with other computer and do the same process.
Am using Xperia c1605 and my internal memory is full how can I copy my stuff to sd card so it can b freed coz there is no copy option plz help
Hi, you have two options to copy file from your Sony Xperia E Dual to computer or to external card. For copy files from internal memory to computer, just try to connect you computer PC with USB cable and when the option appear in your Xperia LCD, choose to act your phone as external storage, then find your Sony Xperia E Dual internal memory from file explorer (if you use Microsoft Windows operating system at your computer).
The second alternative you to move your internal memory files using file manager from Google Play Store, however the problem now that your phone internal memory already full. First you need give some more free space at your phone by remove some applications cache. Usually social media applications use more size to save the cache. Open Menu Setting > Apps > and choose some application like Facebook, then find the Clear Cache button. Do this steps several time with different application at Apps list. Other alternative you can do to have some free space by remove some not use images that you have taken from camera, it can help as well.
If your internal memory already have some free space, then you need to download File Manager applications from Google Play Store. We are recommended the small and free File Manager which call OI File Manager, less then 1MB file size. After finish installed, then browse your internal memory especially images/pictures or downloaded files to move to external memory card. This solutions can help for walk around or fix some Sony Xperia Android smartphone problem which does not have default internal file manager.
I have sony xperia e. I forgot my password for the phone and now it is locked. None of above helped me and i also cant find forgotten password sign anywhere
Could u plz help me.
Hi, you can try to unlock or bypass Sony Xperia E security protection by using Google account. Usually the Forgot Password button is hiding at the first time you type the password. You should give several time continuously until the phone freeze for about 30 seconds. At this time of freezing, you will find Forgot Password button to bypass or help to unlock your forgotten password using Google account. Please make sure your Internet connection active while unlock or bypass with Google account. If you still can not access Google account, then you should do hard reset with hardware button. The last alternative is doing hard reset using PC Companion applications that have to be install at you computer PC and download the latest version of PC Companion from Sony official website.
Sir I am trying to use my external sd card as default Storage and this is not working. From where I have to do its settings? Please help me.. 🙁
Hi, by default the external storage microSD only available for save specific data only, the external card can not act as default storage. Maybe some applications like camera or video recorder have options to choose the default save file location to external card, but most applications can not install main files to external storage. Maybe you can find some other community have options to do that, but you need to root your phone and we are not recommended to do that, because some wrong steps can make your Sony Xperia E become trouble and can not work properly.
sir i had try each and every method and I had to my phone for repair too but still it is automatically on and off continued sir plz give me solutions for this problem
Hi, if you have already done the hard reset, but the problem still happen, although you have repaired it, then the problem not come from applications. If you bring your Sony Xperia E to Sony authorize service center, they will inspect more about your problem, in some problems, they also give advice to swap the main-board, but of your there are some price that you should consider to pay, especially if the phone warranty time already end.
pls dont follow opt 4 it made my xperia E struck at its reboot logo without any hard reset option
now can anybobdy help me?
Hi, Option 4 to hard reset should work with most for Sony Xperia E without any problem, unless your phone has already got problem before you do this steps. This steps will tell clearly how to do the process step by step. However, if your Sony Xperia E already get problems with boot loop and can not recover by hard reset then you should bring it to Sony service center for further check.
Hanging problem
Hi, please try to soft reset or remove some not use applications, otherwise you can try to do hard reset using steps above.
hi,
cn somone plz ans i have buy new sony experia c1505. when i insert sim and power on phone it says insert pin code . what is this how i can get through any one plz rply thanks
Hi, the pin code can be comes from SIMCard or the screen lock at Sony Xpria E. If you are sure your simcard does not use any pincode, then maybe the pin code comes from the screen lock phone. Please try to hard reset using hardware button or use PC Companion to reinstall or reformat your Sony Xperia E.
sir how to solve problem to my xperia e c1505, because fix my logo xperia. plsss help
Hi, sorry we still do not understand about problem with your Xperia Logo. However, if you think that your Sony Xperia E always boot at logo loop, then you have to try doing hard reset using hardware button combination. There are also other alternative to do hard reset using PC Companion with your computer, please follow the steps at #Option 4 above.
actually i got a problem with sony xperia e3
my phone is hanged when i was switching off.actually what i did before that i updated my software later some apps did not work properly it shows unfortunately it stops working now my phoe is hanged it takes screen shots also but it was not shutting down so please give solution for my problem
Hi, the solution and tips for Sony Xperia E3 can be find at this page
However, it seems that you have to hard reset your phone using hardware button, please follow the process to hard reset or master format at that link.
hey!I hav put a memory card of 4 GB but wen I use to download anything den it is not copying to memory card instead it’s saving in phone data by which my phone is unable to save more items can u please tell how to make sure of saving in memory card…
Hi, by default some Internet browser at Android will save the downloaded files into internal memory, but some other Internet browser have additional setup to choose the default save location for downloaded files. At Sony Xperia E, you can try to use other then Google Chrome if it have stock Internet browser, but if it only have Google Chrome, then you have to download others from Google Play Store to try like Firefox or Opera, then find the setting to move default save location to external memory.
I can’t find about if I forgot screen lock (pin) of sony xperia E C1504 so how to hard reset it….
Hi, you can try to unlock forgot security screen lock pin at your Sony Xperia E using Google account. When your phone already on, but locked, try to give several time wrong pin continuously until your Xperia E freezing about 30 seconds, at this time you can find Forgot Password button, press this button then please give your Gmail account username and password that you have signed in before. Make sure your Internet data connection active while unlock your phone, because your Xperia E try to get authentication from Google server. If you can not access Google account, then please use PC Companion steps to hard reset or reformat your phone again. But all of your data will be remove or wipe after doing reformat using PC Companion.
my phone is locked for sony c1504
Hi, if you forgot the screen lock answer, then first try to answer with Google account. Please try to give several time wrong answer continuously until your Sony Xperia E locked or freezing 30 seconds, at this time you can find Forgot Password / Pattern button, press that button then you will find place to type your Gmail username and password that you have already signed in before. Please make sure your Internet is active while doing unlock with Google account, because your Sony Xperia E will ask authentication at Google server. If you can not access your Gmail account, then you have to do hard reset with hardware button combination key.
becouse my mobile pattern lock
Hi, please try to unlock forgotten security protections using Google account that you have already signed-in before. Try to do several time wrong answer until your Sony Xperia E locked or freezing 30 seconds, then press Forgot Pattern button to find field for type your Gmail username and password. If you still can not unlock your Sony Xperia E, then please do hard reset with PC Companion like steps at #option 4 above.
hi
dear i use 3rd method in my xperia e (1604) but it not work
plzzzz help me
Hi, please use steps at #option 4 to hard reset or master format your Sony Xperia E to factory defualt. First you have to download PC Companion operating system before continue all steps at #option 4 above.
hi ,i forgot my password and my email account to log into my sony experia e c1505,please help cos i cant even restart the phone?
thank.
Hi, first you have to make sure that Internet connection is active at your Sony Xperia E to recover forgotten security protections using Gmail account, because your phone will get authentication at Google server. if you can not use Gmail account to by pass, then please follow steps at #option 4 above to hard reset Sony Xperia E using software PC Companion that you have to install at PC computer with Microsoft Windows operating systems.
Hi pls help me i forget my password on my sony c1605 and have done hard reset by pressing power button plus up volume key and is not working pls anybody that have the idea should help me.
Hi, please try to reformat your Sony Xperia E using PC Companion software from your Microsoft Windows operating system computer. Follow steps at #option 4 above carefully. You need to prepare USB data cable while follow above steps.
I i have a Sony Xperia E C1505 & have just installed a 16gig Micro SDcard what steps do i take now to set it up & have it active for me 2 start using please????
I have earased SDcard, then pressed mount SDcard but nothing happens & its still not saying SDcard installed.
What am i doin wrong???
plz reply 2 my personal email az i cant access any other pages with my network as of yet.
MANY THANKS!
RYZY
alwayzindacloudz@gmail.com
Hi, perhaps the microSD itself get trouble. Better you try to use different MicroSD external card just to make sure your old MicroSD still work properly or not.
Pls help me I have xperia E Dual but pattern locked …. now incorrect pattern
Press volume – and power
Volume + and power
Volume + , – and power button
But dont work pls
Hi, please try to use PC Companion to reformat your Sony Xperia E operating system to factory default. Follow steps at #option 4 carefully. This process will reformat or hard reset your Sony Xperia E without ask any password or pattern. You need to prepare computer PC with Microsoft Windows operating system.
I need it with out pc
Hi, if you can not boot your Sony Xperia E properly, then the only think than you can do is doing hard reset using PC Companion. You have to borrow PC with Microsoft Windows operating system and install PC Companion applications from Sony Mobile website. Otherwise you have to ask Sony authorized service center for further help.
Thanks so much sir