Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.
What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?
Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.
What is Advantage of ASUS ZENFONE 5 Specifications:
GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh
How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) hang or not responding or malfunctions or stuck or freezing or bricked ?
The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.
Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.
How to Force Shutdown or Force Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) ?
What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.
#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Software Menu :
#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Hardware Key Button:
How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?
When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.
How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) forgot password code or security lock screen pattern or pin (lost password)?
We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.
How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) to make run more faster?
How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.
Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?
There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.
Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?
Basically there are several type of operating system that are release for several market, the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.
How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?
Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.
Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.
How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?
Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.
This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:
When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.
Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.
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View Comments
I do not get the "Recover" option when i try to do Step 5. Only get Reset to Factory Settings and Reboot. Help
Hi, actually when your Asus Zenfone 5 LCD screen already said Reset to Factory Setting then this is the final menu that you can choose using volume down / up button to navigate, and after at Reset to Factory Setting menu then you have to confirm or OK or choose it using power button. After that your Zenfone 5 will be restore to factory reset or reinstall the factory default operating system.
hi i am getting a red traingle logo with android laying down while i am clicking to the recovery mode. please help.
Hi, to hard reset or master format Asus Zenphone 5, please follow the #Option 2 above. Base at your situation, you already follow that option until step 6, that you see the Android logo laying down, at this step please continue directly with pressing Volume up and Volume down together until you see Android system Recovery Mode. Please continue to do hard reset or factory reset default.
hii,ali i got the same problem as yours plz help me how to solve this problem
hi
no need to go to recovery mode below that factory reset option is there
go for it
Guys i bought asus zenfone 5 two days ago and initially it was working perfectly but today from nowhere it started getting restart itself.No matter if i'm watching a movie,listening songs or even if the phone is idle.Then later day i called the asus tech department and they said do the factory reset and i did the same but the situation seems unchanged.Pls if anyone is aware of this problem then pls guide me or help me with any knowledge regarding this subject.
Hi, maybe you should try to not sign in with the same Google account after hard reset your Asus Zenfone 5. The restart or not appropriate conditions at your Asus Zenfone can be happen by applications or by hardware. The applications problems usually comes from not compatibility of installed applications. Android by default can do cloud backup to what we install, also the setting as well. Therefore, if your applications which make the problems also backed up to Google cloud, then when you do hard reset and login with the same account, then the same trouble maker application will be reinstall or restore again to your Asus Zenfone 5 automatically. So, please try to hard reset and use or create new Google account to test for several period. However, if the problem still happen, then we suggest you bring to Asus repair center, so they can inspect for the solutions, because you still at warranty period.
Good day, I have a problem with my Asus ZenFone 5 , after i reset the phone into factory setting using the Back up and reset option, after it restart the touch screen function was gone therefore i cannot continue the setup and i cannot use my phone.. please help me to solve this problem.. Thank You
Hi, at normal situation the hard reset process will solve most problems at Asus Zenfone, but if you get trouble using software menu then you may try to do master format again using hardware button combination key. If you still get trouble then you have to bring to Asus authorized service center.
is there a way to enter safe mode?
Hi, if you have problem with ASUS Zenfone 5, then you only have options to removed the applications that you suspect to make problems, or otherwise you need to do hard reset or master format. We can not find how to enter safe mode anyway. Maybe someone else can help if know about it.
touch n hold the power option on screen.
I have seen the Android logo laying down with "no command" text below. then i pressed the volume up and down together but nothing happened. any idea about that?
Hi, at Asus Zenfone 5 hard reset, after you see the Android logo laying down with text bellow then you should release the Power Button + Volume Up button that you have already pressed before. After that you will see the menu and choose Recovery with Power button
asus zenphone 5 errors Errors errors
On first day Of asus zenphone 5.
1 : most pre build apps throw error:code x1291.
2 : It contains android android 4.3 jelly bean outdated(even if they upgrade to 4.4 there seems to be problem for 4.4+ update).
3 : not able to upgrade android 4.4.4.
4 : speaker phone sound quality is very bad.
Hi, it seems that your Asus Zenphone can not upgrade successfully to Android Kitkat. Have you already try to do hard reset first before doing upgrade? If the problem still happen, then maybe you should consult with Asus authorize service center for further help.
i tried the hard reset, now it wont go past the asus logo
Hi, it seems that your Asus Zenfone 5 stuck or boot loop. You need to try follow the steps at #Option 2 to do hard reset using hardware button key. Please make sure your battery is full before doing this steps.
I am very thankful to you.
when downloading 'google now' in googleplay, and mistouch somethings.. then touch function does not react..only google now something react.. after push power button to screen lock then I couldn't even turn off.
with searching this site, I can succeed to reboot with press and hold both power button and bolume up button.. then I choose "reboot".
now it works well.
Because I bought this zenfone5 from abtoad, without your advise, I would be gone to hell..
Thank you greatly !!
i have zenfone 5 the flash continuously on but dim and phone remains warm i switched off but flash remains glowing .kindly help
Hi, the problem maybe happen because some applications crash and make the LED flash and display become trouble. We suggest you to do hard reset using Software menu to reformat or reinstall the clean factory default Android operating system at your Asus Zenfone 5.
I have ASUS Zenfone 5 , it restarts automatically , i replaced it with flipkart and second phone also restarts , what to do now ? How to catch problem ?
Note : There is no sim , Sd card problem I checked
Hi, maybe some applications make your Asus Zenfone 5 reboot automatically. We suggest you to try hard reset using software menu, if you can not go to software menu because the phone directly restart after turn on, then you can try to use hardware button for performing hard reset or master format it.