How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?

Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not  to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.

 

What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?

Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.

 

What is Advantage of ASUS ZENFONE 5 Specifications:

GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh

 

How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) hang or not responding or malfunctions or stuck or freezing or bricked ?

The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.

Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.

 

How to Force Shutdown or Force Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) ?

What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.

 

#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Software Menu :

  1. Make sure the battery is charge properly
  2. Turn on ASUS ZENFONE 5 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone
  5. Choose Erase everything to continue and confirm you ready to do the format ASUS ZENFONE 5
  6. The ASUS ZENFONE 5 will continue the step until ready to use in clean factory default.

 

#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the ASUS ZENFONE 5
  4. Press and Hold together: Power Button + Volume Up Button for several seconds until text menu appear, then release both button
  5. At this text menu, choose Recovery and continue with press Power Button to confirm or OK
  6. Wait until the LCD of ASUS ZENFONE 5 will show the Android Logo, continue press together Volume Up + Volume Down together then we will see Android System Recovery Mode
  7. Follow the menu at LCD screen to continue Factory Reset the hard reset ASUS ZENFONE 5, use Volume Up or Volume Down to navigate the Menu and press Power Button to OK or Enter

 

How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?

When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.

 

How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) forgot password code or security lock screen pattern or pin (lost password)?

We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.

 

How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) to make run more faster?

How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.

 

Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?

There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.

 

Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?

Basically there are several type of operating system that are release for several market,  the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.

 

How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?

Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.

  1. Extent battery life with turning off some not use features like GPS from Setting > Location, turn off if you want to improve battery life, or choose only appropriate setting for location menu.
  2. Turn off Bluetooth from Setting Menu.
  3. Turn off Wifi if we are not use it, mostly we forget to turn it off while we are away from Wifi area network.
  4. Please setup the Brightness as low as possible. By default the LCD brightness at ASUS ZENFONE 5 will turn auto, so it will adjust base by light sensor. However, we can reduce battery drain by turn off the auto brightness setting and set the brightness as low as we can. More low brightness will extend more battery life.
  5. Do not running many applications together, uninstall some not use applications. Chatting or social media applications sometime will received many notifications, the light will blink, the sound notification will play, and the data network will active receiving push notification. Consider to reduce notification or uninstall some not use applications which are always give not important notifications.
  6. Please consider to always use internal battery saving mode, but if we need more active data network, then we have to turn it off.
  7. If we want to make battery life longer, please use only 2G GSM data network from menu Setting. But it will make Internet data connection more slowly then using 3G.

Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.

 

How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?

Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.

 

FAQ for ASUS ZENFONE 5:

# How to Remove Google Account at ASUS ZENFONE 5 ?

This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:

  • Go to menu Setting > Account
  • Choose Google Account that we want to remove
  • At page menu at the top, please choose Remove Account
  • The chosen Google account will be remove or wipe or erase from ASUS ZENFONE 5. This is same meaning with Logout Google Account from ASUS ZENFONE 5.

 

# How to Wipe or Erase All data at ASUS ZENFONE 5 ?

When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.

 

# How to Hard Reset or Reformat ASUS ZENFONE 5 without Passcode or Password Protections ?

Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.

 

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View Comments

  • hello sir
    I have faced 3 problem in my zenfone 5 plz suggest me what can I do
    1 after android update kit Kat I think my system update not working when I will click on system update it searching for update then say release note published on Zen talk
    before kit Kat it say system up to date bt not now
    I am not rooting my device one thing I do I have to open developer option bt nothing do there only 7 time click and they showing that's it. tell me my system update working or not I have do factory reset from setting bt again same issue sir
    2 my zenfone screen auto on after 30 sec every time this is my screen off time I will install greenify app after that I open app greenify then automated select it's all app maker say greenify hibernate screen after that evertym screen on then I disable greenify hibernation bt nothing same result after that I uninstall greenify bt nothing change then I will factory reset from system setting bt nothing where did I stop this tell me.
    3 when I go for hard reset I have seen the Android logo laying down with “no command” text below. then i pressed the volume up and down together but nothing happened. bt I pressed continue volume up down together after some time device off I will do many time bt same result evertym. I will follow ur restrictions as it is for master format
    plz help me sir

    • Hi, we will give some answer for question regarding your Asus Zenfone 5:
      1. usually this problem can be solve after performing hard reset to factory reset, but if your system notification can not appear for update again, maybe you need to wait for several period until your phone can get push notification or manual notification for update note.
      2. sorry we never use Greenify apps from Google Play Store, but the information said that this applications help to check background apps at your Asus Zenfone 5, hopefully this applications does not make crash your system because some battery saver applications sometime can make your phone not work properly.
      3. the hard reset process with hardware button combination key mostly work with steps at #Option 2 above, but we can not make sure maybe some product for specific country can not work with that.
      Hopefully someone else can share and help your problems.

  • Hi, I am experiencing problem with my Zenfone 5. It is not charging while the system is on. No notification or any sign that it is charging not even vibrating when you plugged into the charger. But when you switched it off and plugged the charger, it will vibrate and start charging and displays the empty battery without the animation that it is being filled with the 'green' thing. Do the Community have any advise or recommendation to remedy this problem?

    • Hi, maybe your charger can not give minimum current or voltage for your Asus Zenfone 5. Please try to test using different Android charger which have minimum 1 A current, if less that 1 A, then it will not charge properly.

  • hi.. i already try to Option 2. but when i press factory reset.
    i press YES for all delete data. but...

    wiping data....
    formatting data...
    formatting cache...
    E: Can't open /tmp/update bla bla bla..

    why?
    please help me..
    ASAP...

    • Hi, usually as far as your Asus Zenfone 5 still use standard official Android Asus ROM, then this problem will not appear. Maybe you or someone else ever try to use custom rom or do some non standard tweak. Please consult it with Asus authorize service center.

  • Hi,

    Just want to ask, some features on my Asus Zenfone 5 camera were missing (only the Auto, HDR, Night, Beautification and GIF animation were left and the rest were gone), how to resolve it and what to do? Many thanks!

    • Hi, maybe you already installed some 3th party camera applications, and you use that 3th party applications as your default camera. Please find the main default camera from your Asus Zenfone 5. If you have already used main camera applications but some menu really missing, then please remove data and cache at Asus Zenfone 5 camera applications from menu Setting > Apps > All, find and choose camera applications icon, and press Delete Data and Clean Cache button, your default camera applications will back to normal again. However, if this problem still happen, then please do hard reset or master format after doing backup all important data.

    • Hi, by default we can not make Asus Zenfone 5 speaker sound become more louder, because the output amplifier speaker are already maximum, unless you connect to external active speaker.

    • Hi, the answer is: yes it does. Doing hard reset will reformat to factory default including all setting and installed applications at your Asus Zenfone 5.

  • I bought a new asus zenfone 5 but I have one problem with that.
    my mobile was very slow so I turn it off after that am unable to turn on that. please help me

    • Hi, the slowly problems at your Asus Zenfone 5 mostly happen because your phone get many installed applications. Some applications will run in the background for wait data update, that is why it will consume more RAM and processor resources then can make your Asus Zenfone 5 RAM become insufficient. Please try to uninstall some not use applications to give more free RAM. Or please consider doing hard reset or reformat to factory default.

  • Seems to be a lot of problems with zenphone 5. Mine is that all is OK from factory settings, everything works well until i update the os when prompted to the later version. After that I can't access my gmail and get message that there is a problem with google play. I run my business off google apps so I need access to this. I have already restored factory settings so everything works again now, but am still being prompted to update, which I won't do now. Any suggestions? Is this a bug in the new os that Asus needs to fix??

    • Hi, if you have already update with previous release but you are now get notification again to update, then you can ignore that update if you already fine with latest performance at your Asus Zenfone 5. If you have ever got bad experience after finish update, then you can ignore the latest new update until you have more time to update with possibilities to hard reset back factory default again after doing update.

  • Asus zenfone Every time I download Viber,WhatsApp, Skype it always has this pop up that says read contacts accept or deny even if you press deny and tick the box to never show again it keeps appearing over and over again. It's verry annoying please give a reasonable solution that would fix it without hard reset because that will make it worse probably I am not risking it. This is a very common problem asus company should among their many zenfone 5's plz reply thank you.

    • Hi, usually at normal situations that chatting applications will try to connect between our phone contact to their server data. Usually ater we check he never show again options, then that applications will not ask for sync contact anymore. Maybe someone else can give more information about how to fix this solutions without doing hard reset to factory default.

  • Hi,
    My asus zenfone 5 is not catching 3G network since last zenUI update. It is to default 2G and I cannot change it back to 3G. Please help asap!

    • Hi, you can try to change using secret code *#*#4636#*#*, choose Phone information, and set preferred network type to WCDMA. If your Asus Zenfone 5 phone still get the same problems, then you have to try doing hard reset.

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