Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.
What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?
Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.
What is Advantage of ASUS ZENFONE 5 Specifications:
GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh
How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) hang or not responding or malfunctions or stuck or freezing or bricked ?
The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.
Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.
How to Force Shutdown or Force Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) ?
What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.
#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Software Menu :
#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Hardware Key Button:
How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?
When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.
How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) forgot password code or security lock screen pattern or pin (lost password)?
We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.
How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) to make run more faster?
How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.
Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?
There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.
Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?
Basically there are several type of operating system that are release for several market, the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.
How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?
Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.
Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.
How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?
Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.
This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:
When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.
Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.
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Hello, my Zenphone 4.5 suddenly shutdown when I press power on key to wake it up from sleep. Thus, I need to hold power on key to turn the device on after it shutdown. This happen everytime I try to wake it up from sleep. I also failed to upgrade system to 4.4. Pleaae help.
Hi, please try to force hard reset or master format your Asus Zenfone 5, if the problems comes from software or operating system, then mostly your phone can work again normally. If this problem still happen, then maybe you should consult with Asus service center.
Hi i have zenfone 5 i have a problem downloading the new system update 20.40.30 i try to install it but it show "your device is being recovered to original configuration" system update failed any idea regarding this problem...tnx
Hi, if this problem still happen, you can try to do hard reset after finish backup all important data. Or you can ask Asus service center to force update your Asus Zenfone 5 to new firmware. They usually also have special applications to force upgrade using computers (not with OTA like what we do mostly)
i cant install apps in my zenfone 5. device showing memory full. i am not using external memory card and just using 5gb of the 8gb internal.
Hi, if your Asus Zenfone 5 has already said memory full, then you need to uninstall some not use applications to give more free empty space for your phone. Otherwise, you can not install or update any applications from Google Play Store.
Hi, why can't I receive a file with APK format. Is there anything wrong with the compatibility of ASUS Zenfone 5 Lite with other Android devices. Some features like the Mobile Data is not working. My handset is registered to a free Internet here but I couldn't barely used it and one last thing, the Bluetooth is not that good. I cannot even receive large files through bluetooth such as movies and other App files. Can you please help me out with my concerns?
One last thing, it appears that its Internal memory is 8gb but it shows that it’s already full. How come the storage overloaded since I only used 3.9gb. Can I fully use the 8gb Internal?
Hi, basically Asus Zenfone 5 have standard Android operating system which can received any files same like other Android smartphone. Usually if you send and receive file using Bluetooth will not check what kind of filetype that you send. Asus Zenfone 5 will just received any file extensions. However, sometime bluetooth will not working correctly if the other device not compatible correctly, or your phone too far with other device for pairing. We strongly suggest to copy any big files using card reader at Asus Zenfone 5 external micro-SD because it will work faster. You also recommended to copy any files from computer using USB cable to connect between your computer and Asus Zenfone 5.
Asus Zenfone 5 which have 8 GB internal memory is total size, but there are some file source, operating system and factory default installed applications that already use some amount of your internal memory, that is why you will get only about half of total internal memory to install any applications and save any data.
Hello, please help me.
I have my zenfone 5 working recently until i decided to reset the phone to its factory setting through the settings menu. I waited so long but it is still on the "erasing" state then i decided to cancel it by pressing the power button. The problem now is that my zen5 won't boot anymore, it will just be stuck at the usb logo. I tried the hard reset/master reset(power + volume up button) but it will still go back to the usb logo. Btw,i tried this with and without charger connected but still the same. Please help me. Thank you
Hi, maybe your phone get trouble after to cancel reformat state. At this time your phone will get trouble and can not boot or hard reset properly. Please consult with your Asus service center, they may have solutions to reflash your Asus Zenfone 5 firmware using special service tools at computer applications.
Pls help me to use play store in zenfone5 it is not working
Hi, please check the free internal memory at your Asus Zenfone 5, because when the free internal space is insufficient, then your phone can not update or install applications from Google Play Store or other store apps. Please remove some not use applications, and give free about more then 300MB internal memory capacity. Please remember, we are talking about internal memory, no matter how big your external microSD card empty space, but if your internal memory already full then you can not install or update anything. However, if you internal memory still have more then 300MB free capacity but you can not install from Google Play Store, then you have to do clean data and cache for Google Play Store, please access from setting menu and open apps.
forget password code or security lock screen pattern or pin (lost password) hellpme
Hi, please try to unlock or bypass forgotten security screen lock pattern using Gmail account that you have signed in before. Start with give several time wrong answer continuously until your Asus Zenfone 5 locked and you will see Forgot Pattern button. Press this button then you can give your Gmail username and password. Please make sure your Internet connection active while bypass forgot security protection using Google account. If you still can not access Gmail account, then you have to do hard reset using hardware button combination key like steps at #Options 2 above.
I am using Asus 5 mobile. i done hard reset in that phone but its came reset failed even now mobile was not switch on now how i on my mobile
Hi, please try again to do hard reset Asus Zenfone 5 using hardware button combination key, if your phone get hardware trouble or some other non standard tweak, then the hard reset steps above will not work properly. You need to consult with Asus service center.
hi after mounting micro sd card of my old phone to this asus zenfone 5 "music"app has stopped working . the phone's getting hanged.
Hi, what happen if you remove that microSD card? If you Asus Zenfone 5 can work again, then you have to change with other microSD card. For old one, please copy all files your card reader to your computer, after that move all files from computer to your new microSD card.
i have updated my cell and message icon is missing and even i tried the reset opion even then i didnt find the icon can you please help
Hi, maybe your message icon already change to other images, you can also try to use other 3th party messenger applications From Google Play Store just to make sure you still can access this apps, although using different apps at your Asus Zenfone 5. However, usually this problems will solved after doing hard reset or reformat (not only soft reset or restart). Please try to do it again carefully.