Tips and tricks to fix SAMSUNG GALAXY J2 PRO (2018) problems. This is new version of SAMSUNG GALAXY J2 PRO (2018) which have better operating system version with Android Nougat. This phone also known withSamsung Galaxy Grand Prime Pro. We can use this phone with external memory MicroSD.
Super AMOLED screen type from Samsung company deliver good and clear colorful view at images and videos, therefore 5 inches LCD screen become more interesting to use for daily activity. Find more information about how to troubleshot SAMSUNG GALAXY J2 PRO (2018) with simple solution.
What is Advantage of SAMSUNG GALAXY J2 PRO (2018) Specifications:
GSM 3G HSDPA with 4G LTE, Dual Simcard
LCD 5 inches with Super AMOLED
Internal memory 16 GB with 1.5 GB RAM
External memory microSD maximum 256 GB
Main Camera 8 MP, f/2.2, autofocus, LED flash
Front Camera 5 MP, f/2.2 with LED light flash for video conference & selfie photography
Processor Quad-core 1.4 GHz Cortex-A53
Operating system Android Nougat version 7.1
Battery Li-Ion 2600 mAh
How to Fix or Problem Solving for Recovery SAMSUNG GALAXY J2 PRO (2018) hang or not responding or malfunctions or stuck or freezing or bricked ?
This phone use Qualcomm MSM8917 Snapdragon 425 processor which is standard version for daily activity like social media chatting or do some simple games. Some of 16 GB internal memory already use for operating system and factory default applications, but we still have almost half of it for install some interesting apps from Google Play Store like Facebook, Whatsapp, Skype, Telegram, WeChat, Instagram, Line Messenger, Viber, Snapchat, Blackberry Messenger (BBM).
But we have to understand that Google Play Store also open for bad apps which can make some trouble with our phone, therefore we suggest to read some user reviews before install new apps or not famous apps. Good or safe apps usually already get Verified by Google Protect. Many possibilities may happen when we install not safe applications such as stuck or bricks or hang or bootloop or frozen or LCD touch screen not responsive or LCD screen not responding with our finger touch.
What we have to do? First we have to try do soft reset or reboot or restart to remove temporary files or caches that can make some trouble at this phone. If our SAMSUNG GALAXY J2 PRO (2018) can boot again, then please directly download one good antivirus applications from Google Play Store like AVAST or NORTON, please choose only one antivirus we like. The antivirus will try to scan all installed applications and give recommendation setting to our phone.
If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SAMSUNG GALAXY J2 PRO (2018). For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.
How to Force Shutdown or Force Soft Reset or Reboot or Restart SAMSUNG GALAXY J2 PRO (2018)?
We can not use normally our SAMSUNG GALAXY J2 PRO (2018) when applications crash or corrupted. Some trouble may happen like performance drop or some other troubles like hang or LCD touch screen not responsive. We need to try restart or reboot to clean temporary files inside SAMSUNG GALAXY J2 PRO (2018). Please press and hold POWER button until SAMSUNG GALAXY J2 PRO (2018) shutdown or turn off by itself.
You may also try press and hold POWER + VOLUME DOWN button to shut it down. After it is totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SAMSUNG GALAXY J2 PRO (2018) still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.
How to backup data or Contact at SAMSUNG GALAXY J2 PRO (2018)?
We can use microSD external card to copy or move important files using File Manager applications. If our SAMSUNG GALAXY J2 PRO (2018) has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.
How To Reformat or Reset SAMSUNG GALAXY J2 PRO?
This phone comes with Android Nougat 7.1 but the latest version will get Android Oreo firmware upgrade. Some users get troubles with SAMSUNG GALAXY J2 PRO operation. If we can not fix the troubles, then we have to reset or format SAMSUNG GALAXY J2 PRO with simple steps. Please use one following options below:
#Option 1, How to Hard Reset SAMSUNG GALAXY J2 PRO (2018) with software menu:
- Turn on this phone
- Make sure SAMSUNG GALAXY J2 PRO (2018) battery already charge properly
- Go to menu:Setting >General tab> Backup & Reset > Factory data reset > Reset device
- ChooseErase Everything
- SAMSUNG GALAXY J2 PRO (2018) will do the process to Master Reset to Factory Default
#Option 2, How to Hard Reset SAMSUNG GALAXY J2 PRO (2018) with Hardware key button:
- Make sure the battery of SAMSUNG GALAXY J2 PRO (2018) charge properly or battery have more then 50% capacity
- Turn off SAMSUNG GALAXY J2 PRO (2018)
- Press and hold together :Power Button + Volume Up + Home Button
- If the button at number 3 not work, we can try with press and hold togetherPower Button + Volume Up Button
- If we see the menu at LCD screen, chooseWipe Data/Factory ResetwithVolume Buttonto select and usePower Buttonto ok or enter.
- The SAMSUNG GALAXY J2 PRO (2018) will do the process of restoring to factory default.
How to Unlock or Fix or Bypass or Solutions for SAMSUNG GALAXY J2 PRO (2018) forgot password code or security lock screen pattern or pin (lost password)?
Not many users understand about how important securing our data. After we use several months, we will have many important files and pictures or videos which are taken from 8 megapixel main camera or 5 megapixel front camera. We do not want our important data can be access with unauthorized people when SAMSUNG GALAXY J2 PRO (2018) / GRAND PRIME PRO away from us or stolen or lost.
SAMSUNG GALAXY J2 PRO (2018) does not have fingerprint, but we still can use screen lock pattern or password pin protections to secure our data. The problems will be happen when we forgot security answer or fingerprint can not unlock the screen protections, what should we do?
Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at SAMSUNG GALAXY J2 PRO (2018) use registered Google account. But first, we have to do hard reset with hardware button like steps at #option 2 above. It will reformat our SAMSUNG GALAXY J2 PRO to factory default. This phone use new Android version with better security protections. It is now has FRP (factory reset protection). If we force to reformat or hard reset, then everything will be restored like new phone, but we have to verify with previous Google account to make sure this phone is belong to us.
What is BACKUP PASSWORD / BACKUP PIN at SAMSUNG GALAXY J2 PRO (2018)?
This is the way to help for unlock or bypass forgotten security protection at SAMSUNG GALAXY J2 PRO (2018). Although we are sure about our security protection, but sometime we may forget about the right answer. Please note, when we give security protection at our SAMSUNG GALAXY J2 PRO (2018), it also give step to put our own PIN / PASSWORD as BACKUP PASSWORD / PIN. This backup PIN use to bypass or unlock forgotten security code later. Use above steps to unlock forgot password or screen lock pattern security protection using Google account or Gmail username and password.
Is That Any Secret Code for Doing Format SAMSUNG GALAXY J2 PRO (2018)?
We can try to use secret code for doing hard reset SAMSUNG GALAXY J2 PRO (2018) is *2767*3855#. But please remember to always be careful typing that code, because the SAMSUNG GALAXY J2 PRO (2018) will do hard reset and remove all data also installed applications.
How to Format or Erase Phone Memory at SAMSUNG GALAXY J2 PRO (2018)?
There are two phone memory type at SAMSUNG GALAXY J2 PRO (2018), one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SAMSUNG GALAXY J2 PRO (2018) as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.
To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.
How to Make Battery of SAMSUNG GALAXY J2 PRO (2018) Stronger, Life Longer and Not Fast to Drain ?
The battery os SAMSUNG GALAXY J2 PRO (2018) / GALAXY GRAND PRIME PRO use 2600 mAh, it is not too big for 5 inches LCD screen smartphone, especially for heavy users which have many social media group chat or playing games several hours. But the good news is because SAMSUNG GALAXY J2 PRO (2018) battery is removable, therefore we can have some backup battery for emergency case. However, we also can do some adjustment to make SAMSUNG GALAXY J2 PRO (2018) battery can work longer. First, we need to disable all not use connections such as Wifi or Bluetooth or GPS. Second, please make LCD screen brightness as low as possible.
Hi,I just did hard reset my on my samsung j2 pro.The problem now is I can’t get pass the internet connectivity section ,I cannot skip that part and I just stuck up there and don’t know what do.
Hi, usually by default your Samsung Galaxy J2 Pro data connections is active after finish performing hard reset. Please try to insert simcard with Internet data connection and try to verify and setup your phone until finish. After that you can try to connect with Wifi using correct security password.
pls my Phone devices is A SAMSUNG GALAXY A505W the problem is my Sim
card Information Someone transfering
on Other iphone devices now in I Using to making call my is forwarded call
Hi, sorry we are little bit confuse about the problems. If your simcard has been hijack by someone, then please try to contact directly to your GSM network provider, they will try to help you for solve simcard for phone call.
I tried to hard reset.
I held down the power button and the down volume button, at the same time, and it didn’t work. It stays stuck at the startup screen and all I see is the logo(Samsung). I don’t even get a chance to get into safe mode.
Hi, the secret button for hard reset or reformat Samsung Galaxy J2 Pro is by pressing Power Button + Volume Up + Home Button together and it should work with any Samsung Galaxy J2 Pro unless your phone get other hardware troubles. Please try again carefully, but make sure you start from OFF STATE (follow steps at #option 2 above).
After finish reformat, then you have to bypass FRP (factory reset protection) using previous Google username and password, to make sure this phone is really belong to your. If the problems still happen, then you have to consult with Samsung authorized service center for further check.