We are talking about how to solve SONY XPERIA Z (C6603/C6602) problem solutions. Smartphone with water-resistant being produce more by several factory brand. Sony also start to make water-resistant base smartphone with premium specifications. Xperia Z is a water-resistant smartphone with IP57 certified, it mean Xperia Z can be use in 1 meter deep water about 30 minutes without worry to broke. In several location Xperia Z also known as C6603 for LTE or C6602. Xperia Z is very good product from Sony which indicates that Sony is identical with premium product . Sony Xperia Z have production code C6603 / L36h / C6602 / C6606 / C6616 / YUGA.
What is Main Advantage from SONY XPERIA Z (C6603/C6602) :
LCD 5 inch with Sony Mobile BRAVIA Engine 2
Shatter proof and scratch-resistant glass
Processor Quad-core 1.5 GHz Krait
GPU Adreno 320
Memory Internal 16 GB
RAM 2 GB
External Memory MicroSD up to 64GB
Main Camera 13.1 MP, 4128×3096 pixels, autofocus, LED flash
Front camera 2.2 MP
Operating system Android OS, v4.1.2 (Jelly Bean), upgradable to v4.2.2 (Jelly Bean)
Battery Li-Ion 2330 mAh
IP57 certified for Dust and Water Resistant
What is solutions to solve SONY XPERIA Z (C6603/C6602) Problem like hang or not responding or malfunctions or hang or stuck or freezing or bricked ?
With good specifications from SONY XPERIA Z (C6603/C6602) especially with huge big RAM memory will make this smartphone will going very smoothly to do many multitasking applications together. As we know Android have place to download all application from Google Play Store, some applications is not create with good ability to work with some smartphone. If you download an unstable application then it can be hurt our SONY XPERIA Z (C6603/C6602). When our SONY XPERIA Z (C6603/C6602) start to work not good or hang or stuck in boot logo screen or the touch screen is not responding or freezing then you have to do the soft reset or reboot first to clean up the temporary files or cache from some applications. But if the SONY XPERIA Z (C6603/C6602) still not work properly then try to do the restore master format with hard reset to factory default.
How to Soft Reset or Reboot SONY XPERIA Z (C6603/C6602) ?
You can start to do Soft Reset or Reboot SONY XPERIA Z (C6603/C6602) by pressing and hold Power Button, then the menu will be appear to choose for Reboot/Soft Reset or Turn off the SONY XPERIA Z (C6603/C6602). This is common way to do everyday and safe for all data.
#Option 1, How to Hard Reset SONY XPERIA Z (C6603/C6602) with software Menu :
- Make sure you already backup all important data
- Make sure the battery of SONY XPERIA Z (C6603/C6602) charge properly
- Go to Menu > Settings > Backup & Reset > Factory Data Reset > Reset Phone
- Choose : Erase Everything
- The SONY XPERIA Z (C6603/C6602) will do the format process to make it back to factory default
#Option 2, Hard Reset SONY XPERIA Z (C6603/C6602) with Flashtool applications.
- Flashtool in the applications from Sony can be download from Sony website.
- Flashtool software need to installed in you computer and ready with USB data cable
- Make sure SONY XPERIA Z (C6603/C6602) battery is charge properly or full charge
- Power off SONY XPERIA Z (C6603/C6602)
- Do not connect USB with SONY XPERIA Z (C6603/C6602) (release or unplug USB cable from phone)
- Boot SONY XPERIA Z (C6603/C6602) to flashmode with using:Volume Down Buttonandconnect or plug to USB cable at No.1 above
- Follow the menu at you computer display, it is easy to understand the steps.
#Option 3, Hard Reset Format SONY XPERIA Z (C6603/C6602) with PC Companion Software from Computer
- Please Make Sure the Battery not Empty
- PC Companionis default applications for Sony Smartphone which can be download from Sony Website
- After install at our computer, openPC CompanionApplications
- Before connect to phone, please choosePhone Updateand follow several step atPC Companion
- At some menu,PC Companionwill tell us how to connect the phone withPC Companionusing USB cable and press theVolume Downbutton
- Finish thePC Companionstep and until it doing Factory Reset to Format SONY XPERIA Z (C6603/C6602) to factory default Android operating system.
How to Restore or Unlock SONY XPERIA Z (C6603/C6602) with Step by Step process?
Step for restoring SONY XPERIA Z (C6603/C6602) is the same with doing the hard reset above. For unlock you have to use Flashtool application or PC Companion applications at your computer. Do not forget to prepare the USB cable to connect Xperia Z with computer.
How to Reinstall Clean Android Operating system at SONY XPERIA Z (C6603/C6602) ?
The clean factory default operating system already save at your ROM, so by doing the hard reset for master reset to factory default, the SONY XPERIA Z (C6603/C6602) will be reformat and reinstall with the saved Android operating system and their factory default applications.
How to Fix or Solutions for SONY XPERIA Z (C6603/C6602)forgot password code or security lock screen pattern or pin?
To make using SONY XPERIA Z (C6603/C6602) more secure, we can give some security pin or password or screen pattern, but it become problem when we forgot the security key code. First thing to do is find the Forget Password button, SONY XPERIA Z (C6603/C6602) will ask the username and password Google account password in this phone. But if you still got problem with Google account, then you have to do the master reset SONY XPERIA Z (C6603/C6602) to factory default.
How to Improve Performance SONY XPERIA Z (C6603/C6602) to make run more faster?
Do not install unsafe applications, better to install only recommended applications from Google Play store because some unstable applications can make SONY XPERIA Z (C6603/C6602) run slowly. If your SONY XPERIA Z (C6603/C6602) already run slowly or sometime not very responsive, then we recommend to format with hard reset SONY XPERIA Z (C6603/C6602) to make it faster and clean.
Is That Any Secret Code for Doing Format SONY XPERIA Z (C6603/C6602)?
There is no secret hidden code for SONY XPERIA Z (C6603/C6602) to make it back to factory default. Do the options above to hard reset it.
my sony xperia z shows
[ ] network 0
[ ]Network subnet 0
[ ]Service provider 0
[ ] Corporate 0
[ ] Sim 0
it shows a red x on the sim card pic and another on network at the the top right side of the screen.
what does it mean?
Hi, if the red X mark appear in Sony Xperia Z, it mean the card is not install or plug properly. First, you need to make sure the simcard is active or does not have problem, some user have problem with their simcard because wrong cut area to make it become micro-simcard. If you sure simcard is working properly, you need to try open the simcard tray at Sony Xperia Z, make sure the sim card inserted in the right positions.
Hi,
My Sony Xperia showing Process system not responding
kindly provide the solution,
Thanks
Ahmed. From India
Hi, please try to do hard reset step to clean all setting and applications to default.
What’s the differnece between Hard reset and soft reboot?
Hi, soft reboot or restart is the process to turn off Sony Xperia Z without reinstall or format it, so all applications and important data still exist in our Sony Xperia Z. Soft Reset is safe to do, and recommended to gradually do for removed unnecessary temporary files or cache which sometime can make your Sony Xperia Z become problem.
Hard reset is the same with doing format or reinstall clean Android operating system at our Sony Xperia Z, this step only recommended to do if our smartphone have problem or not working properly or not normal. Doing hard reset or master format will erase all important data in internal memory and also remove installed applications. So after doing hard reset, we will feel our Sony Xperia Z become new again and need to be setup from beginning, installing our favorite applications again from Google Play Store as well.
Hi. I forgot my pattern lock on my Xperia c6603, I tried to hard reset it but when I connect it to the flash tool it says “Lock Code Detected” and tells me to go to unlockbootreloader.com to remove my lock but when I went there I did the steps, I put the secret code in my emergency calls but nothing happens,please help! Thank you
Hi, there are also other alternative to hard reset your Sony Xperia Z C6603 using PC Companion applications. This step is also need to download and install PC Companion at our computer, after that follow the step to restore firmware at your Sony Xperia Z, this option also available to upgrade latest Android operating system version or firmware using internet connection. Restoring OS using PC Companion will reset all setting and data including locked security code.
My Xperia has been turning itself off when ever it is engaged in any type of use without the charger being plugged into it. The battery indicator states that it is receiving no lose of power from the battery.
I have a new battery on hand but would prefer to rule out any software issues first.
This problem has become apparent after the latest software update.
I would prefer a way of reinstalling the older style of OS system or possible changing to a new system if possible. I have done both soft resets as well as hard resets with no change in the current problem.
Thanks
Hi, after doing upgrade the new firmware or new operating system, some Android smartphone has get problem. Usually this trouble happen beacuse the previous installed applications is not compatible 100% with new upgrade operating system. We can try to uninstall some of them, but the best way if we get some trouble after finish doing upgrade OS is try to perform hard reset.
If you want to downgrade the OS, as far as we know, the Sony does not have release the old firmware to downgrade, because by default we can not downgrade with OTA (Over The Air). Only developer will have the steps for downgrade, not for public user because some wrong steps can make our Sony Xperia Z get problems.
About the battery and charger, you can try to use old battery if available, see weather the phone still get the same problem or not. If you still get this problem, better to consult with authorize Sony service center.
Hi .my xperia c6602 switched off itself while putting it to charge this morning and its still not switched on .tried pressing the power button,power +volume up button ,but nothing happened! Pls help ! Also I can’t see the reset button near the micro Sim card slot. Help!!!! Its just 4 months old 🙁
Hi, try to see weather your Sony Xperia Z LED light turn on when you connect your phone to charger? You also need to make sure your charger are work properly. Please try to use other Android charger which have at least 1A or more current output. There are several possibility that make your Xperia Z can not turn on, the charger, the battery or the hardware. If one of these possibility happen, then you can not solve this problem with hard reset. Unfortunately your warranty still acceptable to fix because your Xperia Z still bellow 1 year old, therefore you can bring your phone to Sony authorize service center for further check.
I have problem on xperia z after change radio band to USA band all my connection lost please every ones help me . I am in Papua niugini.thx for assistant
Hi, you could try to do hard reset to make all setting of your Sony Xperia Z back to factory default, and hopefully you can use your phone again with default radio band of Papua Niugini.
I dropped my Sony Xperia C2305 in water that contained menthol crystals.the touch is now unresponsive ,there’s a warning sign at the top of the screen and a blue light flashes .I can’t switch it off either
Hi, by specification Sony Xperia Z only waterproof, but we never know weather it also can proof from menthol crystal liquid water. Please be careful, although in the water, some port should be close properly with its cover, otherwise the phone also will damage or get trouble. For your problem, you should try to get further check from Sony authorize service center.
my xperia z does not work wont turn on at all i ve tried all methodes and still not working
when i put the phone charing red led appers and vibrat thats all
any help
Hi, have you already try to use PC Companion which is installed at your Microsoft Windows computer PC ? This is maybe the last solutions that you can try to make sure your phone still can be self repair or not. If PC Companion also does not work, then maybe the problem comes at your hardware and this problem need to consult at Sony authorize service center.
my sony xperia z is nt getting switch on y? can u pls help me
Hi, first your need to make sure the charger is working properly. You can try to charge with different Android charger with minimum 1mA output charger, wait about 30 minutes and try to turn it ON. If your Sony Xperia Z still can not turn ON, then you need to try doing hard reset or master format with hardware button. You can also doing hard reset using PC Companion like steps at #Option 3 above.
I FORGOT MY PHONES CODE HOW CAN I RESET IT
Hi, please try to use Google account to recovery your forgotten security protections. Turn on your Sony Xperia Z, then give several time wrong answers continuously until phone freeze about 30 seconds and you will find Forgot Password button. Press that button and give your Google username and password. Please make sure your internet active when bypass forgotten password using Gmail account. If you can not access Google account, than you have to do hard reset with hardware button key.
i forgot my phone password so i cant access my phone at all.
i have try to insert untill 120 wrong password and i still cant remember the password.
what should i do?
Hi, you have to try find Forgot Password button and use Gmail account to unlock or bypass forgotten security password at your Sony Xperia Z. However, if you still can not bypass using Gmail username and password, then you have to reformat using PC Companion, please prepare computer PC and download PC Companion applications from Sony official website, then follow steps at #Option 3 above.
My Xperia Z (C6603) goes out of network when it is kept in not using condition. Many of my relatives complain that they are not able to connect me. But when I use my sim card in other device, then network is all time available. Can you please help me.
Hi, please try to check your Battery Saving mode applications at your Sony Xperia Z, some of them will make the data not active while LCD screen turn off or at some specific situations. You may also try to uninstall other 3th party battery applications which has downloaded from Google Play Store, because usually they do some optimization battery life with reducing data network. If you are sure everything fine but you still can not use network properly, then you have to consider doing hard reset or reinstall the factory default operating system with default setting as well.
I put my xperia in the water and it switched off.i took it to an expert he fixed it , but i dont know if it will work also in the water or not, also my xperia became so hot when i use it.
Hi also i iused the vocal commands my phone became too slow and i want to deactivate it, but i couldn’t when i use settings i cant see all the table to choose
Hi, Sony Xperia Z is waterproof, so it should working or not turning off when use inside water. However, some problem or sensor might trouble that can make your phone not work properly. You should try to bring it to Sony authorize service center and test it on the water in front of them to make sure your phone work or not.
About the voice command at your Sony Xperia Z also will not work slow unless you have installed too many applications and they run in the background which make your phone become slowly. If you need to get more setting for voice command, then try to set the setting at Menu Setting > System > Accessibility
my sony xperia z keeps restarting by it self and I can do anything cause its restarting 0n it’s own
Hi, it seems that your Sony Xperia Z operating system already damage and need to be reinstall or hard reset. Try to do hard reset using PC Companion like steps at #Option 3 above. You need to download PC Companion applications from Sony official website, then install it at your computer with Microsoft Windows operating system. After that please follow the steps at #Option 3 above to finish reformat or hard reset Sony Xperia Z using PC Companion. This steps also will try to install the latest firmware update at your phone.
i forgot my mcafee security pin
Hi, you need to restore your forgotten McAfee PIN using this website https://www.mcafeemobilesecurity.com/forgot-password.aspx
Follow the steps or contact the McAfee support if you still get problems.
Hi,
I’ve a Sony Xperia Z. When I try to turn it on, it gets to the Sony logo, then shuts down. I can’t get it in download mode.
When I hold the power and Vol up, It vibrates 3 times, but does nothing else.
When I hold Power and Vol down, It just keeps rebooting to the sony logo.
It doesn’t stay on long enough for PC Companion to connect to it.
I’ve hit a brick wall.
Any suggestions or help would be greatly appreciated!
Louis
Hi, you have already try the right steps to do hard reset using PC Companion. Please remember, when you start to use PC Companion which has already installed at your Computer Microsoft Windows operating system, you have to start TURN OFF our Sony Xperia Z. When you phone already totally off, then you can follow the steps at PC Companion to follow fix or update the operating system. When PC Companion ready, the computer monitor will tell you when to connect Sony Xperia Z while OFF by press volume Down Button and connect your USB Cable while volume down still pressed. Please follow that steps carefully.
Hi I have sony xperia z c6602. I forgot the pattern lock password. Its locked now, with this stage I am unable to connect Data and Wifi to reset with my gmail account.
Help me out how to reset my phone and get it as a new
Hi, to bypass or unlock forgotten security protection at Sony Xperia Z using Gmail username and password should have to use Internet connection. However, if you can not access your Google account because Internet is not available then you can try to use the same other provider GSM card which has already Internet package, usually this idea can work, unless you have disable the data connection before locked. If you still can not access Gmail account, then you have to do hard reset, for successful steps, we recommended to use PC Companion using computer. Please follow the steps at #Option 3 above.
my query is that my sony xperia z has:
[x ] Network 0
[ ] Subnet Network 0
[ ] Service provider 0
[ ] Corporate 0
[ ] Sim 0
how I can remove this?
I want to be so
[ ] Network 0
[ ] Subnet Network 0
[ ] Service provider 0
[ ] Corporate 0
[ ] Sim 0
Hi, you would like to change the Sim lock option at Service info Sony Xperia Z. Unfortunately you need to do with non standard steps and we can not help with that steps. Please consult with some other community member or maybe other user can give advice for your problem.
Hello.. my Uncle send me Sony Xperaa Z from US and i live in Pakistan
when i tried to open it asked me for country code… please tell me what should i do 🙁
Hi, for country code you can choose your region Pakistan country code +92. We hope that your Sony Xperia Z is unlock and can use at Pakistan, please try to use Pakistan GSM simcard to make sure everything work OK. If your phone unlock for the operator, then at least you can make a phone call from your new Xperia Z, if everything work fine, then please register your Internet subscription to your network provider, and make sure your APN setting are correct.
In My sony xperia c6603 is nfc is not working….
When i power on my device it seems to be
Nfc firmware update failed 0004
Whats the problem
Plzzz help me
Hi, you can try to download any NFC application to test your hardware, like NFC Taginfo from Google Play Store. After finish installed, please test with other phone or other NFC card. Some NFC trouble can be solve after doing hard reset, maybe you also should consider to do hard reset or reformat the operating system, but do not forget to backup all important applications before doing hard reset, because all important data will be wipe or removed after reformat.
Hi I have a Sony Xperia z1 the screen has completely broke and can’t see anything apart from white lines. I need to wipe the phone clean, is there any way I can do this using the lock and volume buttons??
Hi, you can try to do hard reset using PC Companion program downloaded from Sony official website, then install it at your computer which use Microsoft Windows operating system (Windows XP/7/8+). Please prepare the USB cable for your Sony Xperia Z, and follow steps at #Option 3 above.
hi, my xperia c6602 blacked out.. last night I left it charging and the next morning it had blacked out. it doesn’t respond to the power button or anything else either.. it just shows a dim purple light on the upper right side and it goes on and off time and again…..it would be a great help if u could explain the problem and the soln
thank u
Hi, there are several possibility about your Sony Xperia Z trouble, but we can start to check the software or firmware first. Try to soft reset using small pin near the SDcard slot. Open the MicroSD card slot, then you will find small button which need to press using PEN or paper clips carefully. However, if your Sony Xperia Z still can not turn on, then we strongly suggest you to try hard reset or reformat using hardware button first. If you still can not do that, try to download PC Companion from Sony official website and install it at your Microsoft Windows operating system PC Computer (Win XP/Win 7/Win 8+). Follow the steps to hard reset using PC Companion at steps at #Option 3 above.
My xperia z screen from the top stops working some time and some time it works and some times go crazy. I did vol up + power button trick but nothing please tell me how to solve the issue. I know the touch is all ok but there must b a software issue.
Hi, you do not need to do hard reset using hardware button while your Sony Xperia Z still can go to applications menu. However, if you can not do hard reset using hardware button or applications menu, then please try to do hard reset using PC Companion that your have to install first at computer using Microsoft Windows XP/7/8, then follow steps at #Option 3 above.
how can i turn xperia z2 radio band USA back to normal ? my android 4.4.4. im from malaysian. can you help me?
Hi, as far as I know Sony Xperia Z2 can run in several radio frequency either you bring it at USA or Asia like Malaysia or other country. Unless you ever change something using special secret code *#*#4636#*#*. Please consult it with your current network provider.
My pattern lock has been forgotten. The data connection is switched off. Also my wi fi is off. Power button and vol up does nothing .Volume down seems to boot it to safe mode. I upgraded the software b4 so I don’t what to do again .
Will d hard reset work on the new update?
Hi, the last steps that you can try is re-flash or reformat your Sony Xperia Z using PC Companion which need to download from Sony official website and install at your PC Computer. Follow steps to hard reset using steps at #Options 4 above.
I forgot the password to my sony xperia z3 phone and i don’t know how to go about it.
Hi, please try to unlock or bypass forgot security screen lock password protection using Google account. Please give several time wrong answer until your Sony Xperia Z become freeze or locked 30 seconds. At this time you can find Forgot Password button, press this button, and you can type Gmail username and password that you have already signed-in before. Please make sure your Internet connection active while unlock forgotten security password using Google account, because your Sony Xperia Z need to get authentication at Google server.
my mobile is sony xperia z c6602, its screen lock talk back button is on its not screen on lock how can i reset my phone
Hi, you should disable talk back using menu Setting > Accessibility > turn off TalkBack at your Sony Xperia Z.
even i have the same issue which I changed the radio band. now no network is working (showing red X in network bars) except wifi. Pls help me how to access the OEM settings.
Hi, unfortunately we can not give good advice for non standard tweak or using custom rom, because there are some possibilities that may happen at your Sony Xperia Z, please consult with other community like XDA Developers, maybe they can give good advice for your problems.
I have sony xperia z and i want to know. How can I upgrade,my android version. I’ve already,received a system update but it’s not installed in my device. wha. I have to do now plz give me solution
Thanx
Hi, first you need to connect your Sony Xperia Z wifi first to make sure it can download properly. Then go to menu Setting > About and find firmware update. If still can not work, maybe some of your apps make it trouble. We suggest to backup all important data and try to hard reset or reformat, so it will restore operating system to factory default (old firmware), after that try to use OTA (over the air) update again for your Sony Xperia Z.
hy i`m using a sony xperia z and yesterday the phone turned off,no light indicator nothing,i try to push power button and volume up,power button and volume down,both vol up and down with power button,nothing …the phone is dead and all these after i put out the sd card while phone was connected on pc,after 10 minutes when i was trying to use phone was turned off,dead,please help me 🙁
Hi, maybe you can try to do hard reset your Sony Xperia Z using PC Companion. Please prepare computer Pc with Microsoft Windows operating system, then download PC Companion applications from Sony official website. After that please follow steps at #Options 4 above to reformat your Sony Xperia Z to factory default.
does the xperia z a physical hard reset button inside?
Hi, the answer is no, Sony Xperia Z only have physically power off button, but it will not do hard reset or reformat. You need to use PC Companion to reformat your Sony Xperia Z.
my sony has got this voice comand and i have tried to type the password but it aind working not even any password display on the screen. in sohort i cant access my phone and the command keeps on disturbing me plus blue boxes.
pliz help
Hi, please deactivate your voice command at Sony Xperia Z at menu setting > Accessibility, then turn off Talk Back menu. You should press the options carefully and slowly, otherwise it will not work with finger touch.
hi.my sony xperia c6603 says system not responding when switched on then goes off over and over…what could be the problem ?
Hi, first you have to try doing hard reset your Sony Xperia Z using menu setting. If your phone can not start properly, then you have to do hard reset using PC Companion. Please download PC Companion software from Sony official website at your computer pc, then install it at your computer pc. After that please follow steps to hard reset or reformat your Sony Xperia Z operating system at #option 4 above.
Regarding stolen phones. I have Experia z3 mini. phone can be traced via Google acc. But if thief hard resets phone it is useless to trace.
can Sony or anyone else not embed password before hard reset is allowed. Thank you.
Hi, unfortunately if the thief already hard reset your Sony Xperia Z3 Mini with Pc Companion then your phone can not be trace anymore.
My xperia zr is android 5.1.1.Help.Cant use pc. Have forgotten pattern.
Hi, first make sure your PC have Microsoft Windows operating system because that is the requirement to install PC Companion. If still can not direct your phone, then try to download Xperia Driver from http://developer.sonymobile.com/downloads/drivers/. Then please try again to reformat your Sony Xperia ZR using PC Companion.
I have Xperia z and it doesn’t charge
When i put charger , phone start and show sony, than screen off, again on n show sony, again off, and didn’t charge, please help….
Hi, it seems that the operating system of your Sony Xperia Z has damaged and need to reflash with new one. Please try to do hard reset or master format using PC Companion like steps at #option 4 above. You need to prepare computer with Microsoft Windows operating system (win 7/8/10) and download the PC Companion software from Sony mobile official website. then follow steps at #option 4 above carefully.
My xperia z c6602 is not getting ON completely…it show applications starting and then it shut down automatically.
This is happening several times but the process is not completing.
How can i reset my mobile.i tried all the method to reset but not worked any method to reset ..pls suggest solution.
Hi, we suggest to follow steps at #option 4 above to do hard reset and reformat your Sony Xperia Z using PC Companion. Please prepare computer with Windows operating system and follow steps at #option 4 above carefully.
hi my expiria z3 is not responding but the side buttons works perfect plz help
Hi, if you can not do anything with your Sony Xperia Z3, then we suggest to do hard reset using PC Companion software like steps at #option 4 above. It will reformat your Sony Xperia Z3 operating system to factory default. If that problems happen because apps or damaged os, then your phone will work again like new. Of course you have to setup like beginning after finish hard reset or master format.
So my partner got given his Sony xperia C6603 not even a month ago.
It suddenly died on him and, not charging at all.
It flashes red every time I push the on/off button but its not ready any charger we have.
We don’t have a PC so can’t do that, the chargers all work coz we use them for other things. I was just wondering what I can do to fix this problem for him?
Hi, the only options that you can do at this situations are doing hard reset using PC Companion like steps at #Option 4 above. But of course you have to find computer with Microsoft Windows operating system. If you can not do that by yourself, then please ask professional who know about smartphone. However, the safety solutions for your problems is bringing to Sony authorized service center.
My sony xperia Z’s Touch is not responding is this any software issue or hardware problem Note .There is no damage in set everything is ok but touch problem.
Hi, usually the first think that we can try is doing hard reset or reformat your Sony Xperia Z operating system, because some troubles happen because software damage or corrupt. Please try to do master format using PC Companion because your phone can not work with finger touch. Please download PC Companion software from Sony Mobile official website and follow steps at #Option 4 above carefully. But you have to understand that doing hard reset will remove all important data from your Sony Xperia Z including Google account and installed applications.