94 thoughts on “How to Easily Master Format LG G PRO LITE (DUAL) D680 / D682TR / D686 with Safety Hard Reset?”

    • Hi, blank home screen usually happen because you install 3th party launcher at LG G Pro Lite. Please remove all 3th party launcher, then soft reset / reboot your phone again. If the problem still happen you can try to install again new launcher with high rating and more then 1.000.000 downloads to make sure this launcher applications recommended to download. After finish download, press HOME button, and choose your new installed launcher if ask. If you still can not remove the blank home screen, then you have to do hard reset to clean all bad setting or unappropriated applications from LG G Pro Lite, then you should resetting again like new.

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      • how can i fix my lg g pro lite..my screen iz blank n i cant even see da lg logo when i turn my phablet on o wen i try to hard reset it,cn any1 help mi plz

        Reply
        • Hi, we are worry the problem at your LG G Pro Lite comes from the LCD hardware. That is why we can not see anything when the phone restart. Usually, we still can see the startup Logo when we turn on or do hard reset. You should try to bring your LG G Pro Lite to nearest LG service center.

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          • Hi can you help me solve my problem? When I open my phone (LG D686) I can see the logo, then it doesnt go to the home screen. I already did the hard reset many times but it doesnt work. Is there an alternative reset?

          • Hi, doing hard reset will reformat your LG G Pro Lite to factory default operating system. If it still not work after doing hard reset either using hardware button or software menu, then please bring your phone to LG authorize service center for further check.

  1. Hola solicito de su apoyo para saber si todavia es posible recuperar un LG G PRO LITE.
    Se cayo al agua se le quito la pila y se dejo por mas de una semana con arroz. Ahora que ya paso ese tiempo puse nuevamente la pila oprimo el boton de encendido y aparece la pantalla negra con el logotipo. Ya hice el reseteo con el boton de encendido y el boton de bajar volumen segui las instrucciones para hacer el reset. Y lo unico que esta haciendo es prender y apagar con el fondo negro y el logotipo.
    Creen que todavia se pueda salvar el aparato? Ojala que si y ustedes me puedan orientar.
    Gracias de antemano por atender este mensaje y su posible respuesta.

    Reply
    • Hi, sorry we reply in English, you problem with LG G Pro Lite which has felt down to the water but you already remove the battery for a week. Basically the problem when our phone submerged in water then some damage could be happen. You have already done right thing to remove the battery for several days, but still we can not estimate what damage happen before you remove the battery, because the water could make the component inside your phone become short circuit at several locations. Some hardware button for hard reset or master format may not work properly because of the water. That is why you need to bring your phone to nearest service center for further check.

      Reply
    • Hi, sorry we can not provide custom rom. Please find your appropriate custom rom from other community like XDA Developers. Many of them could help your problems. But please do it carefully, because some wrong steps to root or install custom rom, can make your phone bricks and can not use anymore.

      Reply
  2. hi my lg d686 got an update from since that it hasn’t started again ive everything to put it in recovery mode it doesn’t go in all your si=eeing is the lg logo the a spash screen of the lg logo saying life good and it jus stays there loading ive tried recovery mode no luck ive tried lg software to fix it it remain the same tried lg mobile support tool no luck the phone goes into download mode but not into recovery or hard reset mode no matter what I tried vol- and power nothing canyone help me plz

    Reply
    • Hi, the main button to do hard reset the LG G PRO LITE D686 is using Power button key + Volume Down button key together. This hard reset procedure mostly work for applications problem that make LG Pro Lite become trouble. But in some situations maybe the hardware corrupt and can not fix with hard reset or master format. You should consult with LG authorize service center for your problem.

      Reply
  3. I accidentally pressed skip when it asked for email verification. Troublesome as it needs a verification every time I pull the new emails. Already succeeded to reinstall but strangely it is pulling old emails from 2012. How do I access the 2014 emails?
    Thanks. My phone is LG Pro Lite

    Reply
    • Hi, basically you can sign in again anytime when you open Gmail or Google Play Store at your LG G Pro Lite, but anyway it seems that you already solve the problem. Now talking about email, by default Gmail mail account, which access with Red Mail icon (default Gmail icon), then only 1 months email which downloaded to our Android phone. This setting can be change by open the Gmail RED icon, then at Gmail application, choose setting and choose Sync messages. At this menu you can choose how many email that you want to download at your LG G Pro Lite, the default options is 30 days. If you have many email, we suggest not to choose Sync All, because your internal memory will be full. Although you choose only 30 days to download, but we still can access old email at that application because this Gmail default application can update to server when you need to read old email.

      Reply
  4. Hello, i installed actualization to 4.4.2 but now i have many problems…can i go in some easy way back to android 4.1 ? some reset? it is few days old so i dont want to loose waranty with some rooting. Thx for answer.

    Reply
    • Hi, as far as you can not reinstall back to or downgrade to Android 4.1 after doing upgrade with OTA. Some setting inside your LG G Pro Lite will change to fit the new firmware update. Usually the upgrade OS will bring better performance, however, some applications maybe not compatible 100% with latest update, therefore, please try to do hard reset to clean all setting back to factory default and also you can start to reinstall your chosen applications from Google Play Store with latest compatibility of new os at your phone.

      Reply
  5. Hi,

    The gps on my lg g pro lite activates itself . No matter what I’m doing, making calls or just idle, the GPS activates and says: searching. I did some research and they were talking about some CarrierIQ, I rooted my cellphone, to check if my carrier put this on my cellphone. Nada.
    Already did a hard reset and its driving me nuts because this issue is draining my battery faster and I bought the phone a month ago

    Reply
    • Hi, first of all we are not recommended to do root our phone because it will make some trouble and we can not fix it with standard procedure. However, because you already use rooted LG G PRO LITE, then first you need to find the suspected applications that can activate your GPS without any notice. You also can try to turn off manually the GPS functions from Setting Menu or download GPS toggle widget from Google Play Store. If the problem still happen, please consider to do hard reset or reformat your phone to clean up all unwanted trouble maker applications.

      Reply
  6. Hi Bro, I’m using LG G PRO LITE D686, in my device I didn’t configured any google account for backups, my cousin didn’t know screen lock password, he trying many times to unlock, unfortunately my device is locked. Device says please enter ur google account but I didn’t configure any account, is there any way to unlock my device.

    Reply
    • Hi, if you never put any Google account at your LG G Pro Lite, then the solution for bypass or unlock forgotten security protections can not process at your phone, because it need to use Google account and Internet access to bypass. Therefore, you have to do hard reset using hardware button to reformat your LG G Pro Lite, unfortunately all you important data or installed applications will be remove or wipe as well.

      Reply
  7. my lg g pro lite is stuck on starting screen viwing only lg logo i will try factry reset but he cant they stuck at lg logo only plzsz help

    Reply
    • Hi, if your phone still at standard rom without ROOT or not use custom ROM, then you have to try several time to do hard reset LG G PRO LITE using hardware button like steps at #Option 2 above. This normal steps will not work if your phone already get some operating system tweak or similar like that.

      Reply
    • Hi, we never know about Quick Mode at LG G PRO Lite, but maybe you have already changed the launcher or installed other applications from Google Play Store, then you have to read help files to remove quick mode, or try to do soft reset or restrart.

      Reply
  8. Sir I am update my lg g pro lite to kitkat 4.4.2. But I can not do hard reset by pressing volumn up+power button. What can I do? By pressing these two button phone starts normally.

    Reply
    • Hi, if you LG G Pro Lite still can go normally, then you can try to hard reset using software menu from Setting > Backup and Reset > Factory Data Reset. The result while using hardware button or software menu to factory data reset are same.

      Reply
  9. hi i have some trouble on my lg g pro lite, my problem is that it automatically turn off several times and I don’t why. can you help me pls.

    Reply
    • Hi, please make sure your LG G Pro Lite cover case not accidentally pressed the POWER button, or just try to remove from any cover case. If the problem still happen, then you have to find our or remember which applications that you have installed lately. Try to uninstall that applications, because sometime your phone is not compatible with that applications. You also have options to hard reset or master format LG G Pro Lite, but do not forget to backup all important data because it will remove or wipe after finish hard reset process.

      Reply
  10. Good day. I have a problem with my d686, it is fully unlocked but when I try to put on my simcard it says invalid sim. Then what I do to get back signal is that I insert my sim on other phone and insert it again on my phone after that it will work already but after 3hours it goes back to invalid sim and I need to do the same thing again. what do I need to do?

    Reply
    • Hi, unfortunately we can not give best answer for non standard unlock phone, because there are some possibilities to tweak and could causes something strange as well.

      Reply
  11. I cannot update my g pro lite..when i try to update,it shows check progress in notification panel but nothing comes out there..tried many things but no solution 🙁
    Plz help!

    Reply
    • Hi, to update latest firmware at LG Pro Lite, usually you can follow the notification bar info that appear when update ready. The process use OTA (over the air) update. Make sure your Internet connection are working properly, but we suggest to use stable Wifi data connection. If you still can not update the latest firmware at LG G Pro Lite, then please get manual update at LG authorize service center.

      Reply
  12. my lg g pro lite dual d686 is stuck on starting screen viwing only lg logo.
    I try to do hard reset several times but it is still stuck on lg logo screen

    I need way to force new ROM
    Note: I can’t get download mode.

    Many thanks in advance for your help

    Reply
    • Hi, by default standard procedure to reinstall or reformat LG G Pro Lite is using hardware button combination key, but this process sometime can not work if your phone already get some custom tweak or root. Please consult it with LG authorize service center.

      Reply
  13. hello guys, my lg g pro lite d685 is not well working. In fact all the touch down for example “back” / “return all the 4 touch are not working. wat should i do ? Should i try to flash it or send it to repair. no water or anything has get in it. thanks for your help

    Reply
    • Hi, first your have to make sure weather this problems is not comes from your LG G Pro Lite hardware by doing hard reset or re-flash or reformat to factory default. Mostly this problems comes from applications or operating system damage and doing reformat will repair everything back to normal. If after doing hard reset your LG G Pro Lite still get the same problems, then it must be hardware trouble and need to repair.

      Reply
  14. Hi, my LG Pro lite randomly switches off by itself. It will oy go on if I take out the the battery out. The phone is not even 6 months old. Anyone know of a solution? Thanks

    Reply
    • Hi, this problems usually happen because some of your applications get trouble and make the LG Pro Lite operating system become damage or corrupt. Please try to reinstall the OS or hard reset format to factory default.

      Reply
  15. lg g pro lite dual is nice phone but from last kitkat update my apps are not responding with net.when i open that app internet access is disabled.plz help me

    Reply
    • Hi, we strongly suggest to do hard reset or master format to factory default after finish doing update to Kitkat for your LG G Pro Lite, because sometime some previous applications not work normally at new version of OS.

      Reply
    • Hi, by default you can not remove the screen lock pattern vibrations. Unless you do non standard tweak or root, but we are not recommended to do that at your LG G Pro Dual, because some wrong setting or steps can make your phone broken and can not use anymore.

      Reply
  16. I use your method to reset my LG pro lite dual D686 but it does not work
    I setup AVG premium and once it lock the screen , i did not remember the password,
    Please help me to reset the phone

    Reply
    • Hi, as far as know when your phone has been locked with 3th party applications, then you may try to hard reset or master format using hardware button combination key at your LG G Pro Lite. Please follow that steps again carefully.

      Reply
  17. sir, my mobile fell in water. i removed it immediately and opened the battery and kept it for drying for the whole day. now i charged the phone fully and on it. now everything is working but
    1. on display a dim light is coming even when the screen is locked
    2. camera not working
    3. cannot control the brightness its 100% now

    please suggest me what should i do next

    Reply
    • Hi, if your LG G Pro Lite go down inside water, then some hardware may get trouble. In this case, you should bring your phone to LG authorize service center and ask them to check and repair that damage module or hardware, otherwise that problems will always happen at your LG G Pro Lite.

      Reply
  18. I lost my homescreen and phone only open in G mail account. had to go to settings. and go to web to play store
    and download. Nova launcher for it to
    work but want my home screen back with
    all it factory. icon can you please help me

    Reply
    • Hi, if you have install some 3th party launcher, then after finish install then please press home button, then usually your LG G Pro Lite will ask for default launcher to use. Please choose your factory default launcher. If it is not appear, then you have to uninstall all 3th party launcher, then you LG G Pro Lite will use factory default launcher again.

      Reply
  19. Good Day! I’m using LG 5686, it was stuck on starting view with LG logo only and it was security error, i can’t open it, what the best i can do with it?

    Reply
    • Hi, please try to hard reset or master format LG G Pro Lite with hardware button combination key, this steps will reinstall your LG G PRO to factory default and your security error will be gone away.

      Reply
  20. Hi, i have got some problem with my lg pro kite d686. I am not able to connect it to any mobile phone or pc. Whenever I try to on Bluetooth, WiFi, hotspot only thing I get is “turning WiFi on”.
    Same with Bluetooth and hotspot.
    And it drains out my battery very quickly.
    What should I do?

    Reply
    • Hi, you may try to connect your LG G Pro Lite using USB cable just as other alternative to copy or share your files to computer pc. However, if all bluetooth and wifi can not share anything, then maybe something happen to your phone. You also can try to make your LG G Pro Lite as file sharing server from apps at Google Play Store, this can work as far as your phone can access WIFI access point. However, if still can not work, then you have to do hard reset or master format, but please do not forget to backup all important data before doing master format.

      Reply
  21. Hi, i have lg d686 model. While typing msg it shows a msg everytym “unfortunately,google searchhas stopped”. It does nt open keypaid. I also restored it bt problem still exists plz give me a solution. Thanku

    Reply
    • Hi, please try to backup all important data and do hard reset your LG G Pro Lite using menu Setting because it seems that your phone still can boot normally. If still happen, then try to hard reset again one more time and after your LG G Pro Lite finish hard reset then try to not login any Google account and try to type message again just to make sure your cloud backup is not restored.

      Reply
  22. hello,i have some serious problem …my phone’s touch z nt working ..it clicks automatically, i hv to do screen off again n again bt now m nt able to write anything it automatically writes n clicks …what to do ? has my phone’s touch damaged or what? can i increase my phone’s validity if yes then how?…its LG G PRO LITE D686 WHITE color.

    Reply
    • Hi, first we suggest you to do hard reset or reformat LG G Pro Lite to factory default, please try to use menu Setting, but if not working that please do hard reset using hardware button combination key. Once you LG G Pro Lite finish hard reset, then it will work normally if the problems happen because applications or operating system damage. However, if the problems still happen after doing hard reset, then it might be hardware trouble and need to check more at LG authorize service center.

      Reply
  23. Hi! I really like this phone but GPS is a pain… When I use Google maps or Waze to make a route and follow it, it takes a very long time to locate where i am. And then, when I am traveling, it misses the exit that I should have taken because it is not following my position! When it says take exit N, I already passed it!

    Is there a way to improve GPS fix or position?

    I have already done a factory reset but it is the same with GPS, didn’t improve.
    Thanks in advance

    Reply
    • Hi, maybe the GPS radio is not too strong at your LG G Pro Lite, therefore it need more time to lock the satellite. However, you can check the hardware GPS at LG authorize service center. Sometime some firmware update also can gain the GPS signal.

      Reply
  24. Sir.
    Mine phone LG Pro lte D686 is not working for Master reset as well factory reset
    so please help us to solve.

    the main problem is showing unfortunately ,fingerprint has stopped.

    Thank you

    Reply
    • Hi, usually if your phone can not access menu Setting to hard reset then alternative options is doing hard reset with hardware button combination key. Please do steps at #option 2 above carefully. After finish doing hard reset, your LG G Pro Lite operating system will be reinstall to factory default, therefore if your fingerprint problems happen because applications, then it will back again to factory default or will work normally again.

      Reply
  25. How Can I Remove Te Vibration Of the Pattern Lock When I Try To Unlock It?
    Plz Say Some Idea To Remove It.I Have 4.4.2 Kitkat OS.
    My Phone Is Lg G Pro Lite D-686.

    Reply
  26. Hey my lg g pro lite got an update to kitkat 4.4.2 and i upgraded it after a while it was getting slow and battery problems so i did the factory reset thing. And now my lg g pro lite looks still like 4.1.2 and my google play store is the old one and the default apps in the phone looking old but when i lookvat my software info ivsupposed to be 4.4.2 kitkat which is weird and i dont know what to do

    Reply
    • Hi, usually after upgrade the firmware, then it will. not back to previous version when you do reboot or reset to factory default. Unless you have ever installed custom rom or did some custom tweaks or rooted at your LG G Pro Lite. Please consult with LG authorized service center.

      Reply
  27. I have LG D686 Prolite mobile with me. When I go to contacts or try to dial any number or open the message menu my phone gets terribly hanged. Please help me and suggest if I should flash the software again or need to restore factory data settings

    Reply
    • Hi, usually this problems comes from applications trouble. You can try to uninstall several applications that you have installed before. If still can not fix contact trouble, then you may try to do hard reset or master format to reinstall your LG D686 Pro Lite factory default operating system. But please do not forget to backup all important data. You also can try to install LG Backup for more complete backup strategy.

      Reply
  28. I upgraged my lg g pro lite and since then my music and video player is nit working and my battery is draining fast

    Reply
    • Hi, at some conditions after firmware upgrade you need to refresh the installed applications. Therefore for some case we have to do master format after finish upgrade firmware. But please do backup for important data at your LG G Pro Lite. After finish hard reset, you can try to restore all backup data and run again Video or Music player, it should run properly.

      Reply
  29. Hi i have an LG G PRO LITE D680 and i recently did a hard factory reset by turning off my phone then holding down the power button, and the bottom volume then once the letters popped up I pressed the power button and waited for my LG to restart.. It turns on and asks me for the language, accessibility then Wi-Fi or data usher then asks me whether I’d like to add existing or new account… I tried an existing account and it lets me enter it and takes me as far as to asking me if I’d like to add a credit card number or skip..I choose to skip and when I do it takes me back to where it asks me if I’d like to add a new or an existing account and then I tried making a new account and it lets me then does the same exact thing on letting me go as far as asking for a credit card number or skip… When it takes me back for example after I tried an existing account I retype the same Gmail and it says that that Gmail already exists on my device.. Why doesn’t it let me go any further? Or give me the option on adding the account later and just letting me access the main menu? Please reply it’s urgent that I get my phone to working properly! Thanks and have a nice day

    Reply
    • Hi, as far as we know, after finish doing hard reset either using software menu or hardware button combination key, your LG G PRO LITE will reformat the operating system and restore back to factory default. Then it will act like new phone, you can add old Gmail account or create new account. If this problems still happen, then please try to consult this trouble at LG authorize service center.

      Reply
  30. Hi, my phone LG G Pro Lite D686 stays on LG logo. I tried to hard reset it but it shows laying android robot with red triangle with exclamation mark. What’s wrong with my phone? Please help me. Thanks in advance.

    Reply
    • Hi, please try again one more time options 2 information above with ALTERNATIVE steps. Press and hold POWER button+Volume Down button together and release all button after see menu, then press POWER button several time after, please read steps ALTERNATIVE above.

      Reply
  31. please help me. am using for lg gpro lite d686 now problem is hang the phone after am restart then not open screen.how to take my phone memory datas…

    Reply
    • Hi, unfortunately if your phone can not boot normally then you have to do hard reset using hardware button combination key like steps at #option 2 above. The internal memory data might removed or wipe as well if we do reformat the operating system. However, after your LG G Pro Lite OS finish reformated, then you can try to find your internal data files if still available.

      Reply
  32. my phone LG G prolite D686, always appear some messages :
    1.unfortunately google account manager has stopped
    2. unfortunately, google services framework has stopped
    3. unfortunately google play service has stopped
    4. unfortunately the process com.google.process.gapps has stopped
    These messages always appear everytime.
    Can I fix these all, without use reset factory setting, cause it will delete all my data.
    I already try to download google play service apk, but can not run. My playstore can not open.
    Please I wait your suggestion, or maybe you have link for google play service which is compatible for my LG dual D686.
    Many thanks to you.

    Reply
    • Hi, unfortunately you better doing hard reset if this problems is not solve. You have to backup all important data to keep you files not removed while doing hard reset. You can backup to microSD and all contact also can be find from Google contacts to make sure all name already synchronized.

      Reply
  33. hello.

    I did a hardware hard reset on a LG PRO LITE D680 because i got a message saying. unfortunately, LG keyboard has stopped again and again but acter doing the hard reset i still have this message showing in my screen and my keyboard does not work, is there another solution for this problem?

    thanks

    Reply
    • Hi, maybe you can try to install 3th party keyboard from Google Play Store like swiftkeyboard or go keyboard. All of them is free to download and use. After finish install then please choose to use that keyboard instead of default keyboard.

      Reply
  34. hi, i have got this message (boot certification verification -1) then phone turned off and restart many times , i have an LG G PRO LITE dual D686

    Reply
    • Hi, maybe you should try to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat your LG G Pro operating system to factory default. Hopefully that problems will not happen anymore.

      Reply
  35. Hi,
    I tried my L.G Pro lite Phone, By doing Hard Reset But after a while it shows only L.G Logos blinking (L.G Life’s Good) nothing is happening next my phone is not restarting request you to please help
    I kept it 2 to 3 Hours after doing Hard Reset but still not restared pls help.

    Reply
    • Hi, as far as your phone still use official ROM, then your LG G Pro will be restore to factory default using hardware button combination key like steps at #option 2 above. Please make sure you follow each steps carefully. Otherwise, perhaps your phone get hardware troubles, and need to repair at LG authorized service center.

      Reply
  36. Hello,

    I am using LG D686 smart phone, from past 2 days i am not able to make any calls nor able to receive incoming calls. But i can send messages and receive the messages. Can you please help to resolve the above problme

    Reply
    • Hi, maybe you have downloaded some battery saving apps or something like that which block some options for Calling, although this is strange because usually battery saving apps only block data connections which usually consume a lot of battery power. However, try to uninstall some not use apps. If still can not work, then we suggest to backup all important data and do hard reset either using menu Setup like steps at #Option 1 or using hardware button combination key like steps at #Option 2 above.

      Reply
  37. hello i have some english problum please tell me how can solved my LG d686 phone problume if doing on then reply boot critifacate erro please resolve this problume

    Reply
    • Hi, please try to do hard reset with hardware button combination key like steps at #option 2 above. It will reformat your LG Android smartphone operating system to factory default, as far as your phone is not broken. If still can not work, then please try to consult with LG authorized service center.

      Reply
    • Hi, it seems that you have other firmware corrupt. Therefore when you were trying to performing hard reset not work as usually. Please consult with LG authorized service center.

      Reply

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